I will never be use AA once again!! I booked a flight for me and my son to affix our loved ones on vacation. Extended Tale quick a little something came up and we have been not able to go at the moment. I identified as your organization with above a weeks observe. Canceled the battle with cell phone rep John; who was really well mannered. He did not say anything at all about the quantity of cost I can be come about for canceling the flight. I referred to as again to question regarding the charge and I used to be instructed that I would be charge $two hundred by AA and $fifty through the source I accustomed to guide the flight per man or woman. That I would have a $fifteen credit history for each man or woman… I asked to talk to her supervisor and Michelle Morgan was the person I future talked to. She was no help, I requested to talk to her supervisor and she or he stated that there was not a soul previously mentioned her. I explained to her which i was certain that there was someone previously mentioned her. Lastly she said which i could head over to the customer relations Website-web site. Once more I asked her two times for her supervisor’s title and she replied consumer relations. I all over again informed her I preferred the identify of her direct supervisor, the person that she documented to…the name supplied was Jalia Elisidi .
A sizable percent in the traveling public have conservative views, like over fifty%. The therapy of Glenn Beck in excess of the weekend has actually been transmitted to almost 5 million people now and is still spreading.
I am a disabled veteran that has to use crutches which was incredibly tough for me. I'd particularly booked a flight that only had one particular prevent to verify I would be capable of make the trip.
I discover it horrible to have my luggage go lacking in Miami on both equally leaving and returning flights. I be expecting to become contacted right away on how we will come to an arrangement relating to this. I will be executing a comply with up.
Our flight from Greenville, SC to Dallas arrived promptly but we ended up needed to continue to be from the aircraft on tarmac for almost 90 minutes causing numerous to miss out on connecting flights. AA screwed up again–not a soul pleased with getting dealt with like cattle; you haven't appreciated your customers.
I've integrated an post that outlines your business as being the worst airline while in the business which is not one thing to get proud of. Based upon my knowledge I'll say that i'm in no way planning to fly with your business all over again, and neither will any individual I'm sure. I've currently publically introduced my frustrations along with your airline on each of the social networking sites.
Hi my title is larneta And that i flew with American Airlines for The very first time to do a suprise bridal shower for my ally,but Once i landed my baggage wasn't there.they sent my baggage to Wisconsin. Ihad EVERYTHING with the suprise bridal shower in All those bags.I couldnt discover why they exactly where in Wisconsin and I didnt treatment I just desired them to be wherever I had been straight away.So I had to cancel every thing. All her loved ones and his family and friends.I was actually crying within the airport she didnt even know I was there I came early only for the suprise.
The definition of client service at American Airlines is just not outlined in any identified terms. It doesn't deal with The shopper or indicate any service in the slightest degree. My daughter, touring solo, had the recent experience of waiting around in line at Heathrow so very long to examine in that she skipped the checkin by 2 MINUTES although the airplane was with the gate for one more 45 minutes. The agent, and I use that term generously, essential she invest in One more ticket for a later on flight at a price of a further $300. Then proceded to inform her the seat could well be assigned within the gate. Alright, situation resolved. You think that! In the event the gate is assigned she goes to have her seat assigned along with the ‘AGENT’ who'd not make it possible for her on the initial flight cancelled her seat on equally the main and 2nd flight following having her dollars! So she wasn’t off that first flight however, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she paid more revenue. Fortunately we were in conversation and she or he spoke that has a supervisor who unveiled a seat to her. When she asked who had cancelled the her reservation, they said they didn't know. This all occurred in a three hour period. She eventually boarded quarter-hour ahead of departure, I hope. So my spouse and I contacted American Airways to verify if she was in the position to get on the airplane and who had cancelled her flight, due to the fact there was a monetary transaction and no fiscal transaction transpires with out a record of who designed it, one particular would think, for accounting and theft stability reasons by yourself. My spouse identified as initially and spoke to JAYNE FUENTES, a supervisor who after a lengthy conversation gave us NO Information. She could not tell us if my daughter obtained a seat within the flight, acquired about the plane, or who bungled the additional acquire. She really reported that ‘They are really open up terminals and they do not register who is reserving or accepting payment for any seat reservation.’ That is definitely precise accounting to suit your needs. So my spouse thanked her politely for all her help at which stage click here to read I said JAYNE FUENTES informed us nothing at all she was of no help in the slightest degree. Then I known as American Airlines and spoke to a different supervisor, JANE Grey, a person who really should not be allowed to respond to telephones within a jail.
Member. I presented to purchase the seats because I utilised the majority of my miles on this family vacation. I don’t have an understanding of each and every time I fly American I've difficulty’s.
Incredibly let down re insufficient acknowledgment of any discomfort I encountered. Looks like an easy courtesy.
As a company, you may have stepped way outside of line taking a public posture on this. Although the situation you’ve taken properly favors “discrimination†against all other folks who will be entitled into the special protective provisions savored by a privileged minority.
I would favor to fly this Monday vs Sat but was explained to I might be charged a price. That’s unbelievable , considering I happen to be traveling with American for over six yrs and would by no means take into account traveling with any one else ever.
Just flew america Airways by way of american eagle….had the rudest flight attendant at any time….A different passenger was javing inquiries on connecting flight …she was so concerned lacking it…flight attendant was so impolite and no help….she was unpleasant to passengers whole serving beverages…..we sat for twenty minutes waiting around foe gate when landing in chicago…Many people needed to uae restroom…she snapped at people when we made an effort to use restrooms.
The weather conditions in Dallas from 11:00 am till nicely just after five:00 pm was blue skies and sunshine. The flight from Dallas to DC was not filled with weather conditions as The trail was immediate and never altered aside from slight turbulence which induced altitude modifications to stay away from. The weather conditions in DC was apparent and no rain. Temperature predicted for Charleston WV did come about 45 minutes following the at first scheduled landing time ought to have occurred. It is my perception that American Airlines might have and must have made available more in just how of logistical skills in Dallas for gate availability and contingency strategies when gates are blocked, additional support for delayed connecting flights to aid travellers and stay clear of missed flights, and a lot more humanity and comprehending for travellers stranded during the night in a large city without any information and facts, sources, and many others. We weren't supplied anything at all by Vanessa S. or the gate staff. I did Visit the ticket counter in DC along with a Manager, Sandra did give our initial and only apology and information on hotel shuttles from the airport and a discount voucher great at a variety of inns. By the way, our baggage which was checked was not accessible to us on Friday night time and we ended up available a complimentary toiletry bag. Baggage personnel were being pretty courteous as well as spotlight of our purchaser expertise. Since we couldn't get re-booked until eventually the following day And that i couldn't get to Charleston WV as desired for small business obligations, I rented a hotel area in DC as well as a rental car and drove myself to Charleston WV from Washington DC. the subsequent morning to be able to get there as essential. The results of my expertise still left me sensation pretty let down in The shopper service offered at American Airlines.